Refund policy

This document outlines the policies related to returns, claims, and refunds for Wear Grit. Please review the details carefully to understand your rights and obligations.

1. Claims for Misprinted, Damaged, or Defective Items

  • Timeframe for Claims:
    Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product is received.
  • Lost Packages:
    For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
  • Coverage for Errors:
    Claims deemed an error on Wear Grit’s part will be covered at the company’s expense.

2. Reporting Issues

If you or your customers notice an issue with products or the order, please submit a report immediately to initiate the resolution process.

3. Return Address and Returned Shipments

  • Default Return Address:
    By default, the return address is set to the printing and supplier’s facility.
  • Automated Notifications:
    When a returned shipment is received, an automated email notification will be sent to you.
  • Unclaimed Returns:
    Returned shipments that remain unclaimed for 30 days will be donated to charity.
  • Custom Return Addresses:
    If you use a different return address, you become fully liable for any returned shipments you receive.

4. Wrong Address

If an insufficient or incorrect address is provided:

  • The shipment will be returned to Wear Grit’s facility.
  • Reshipment costs will be your responsibility after providing an updated address.

5. Unclaimed Shipments

  • Shipments that go unclaimed are returned to Wear Grit’s facility.
  • You will be liable for reshipment costs to yourself or your customer.
  • Unregistered Accounts:
    If you haven’t registered an account and added a billing method, returned orders due to incorrect addresses or unclaimed shipments will be donated to charity at your cost, without refunds.

6. Non-Returnable Items

  • Sealed Goods:
    Returns of sealed goods (e.g., face masks) are not accepted due to health or hygiene reasons.
    • Returned face masks will be disposed of and are not eligible for reshipping.

7. Customer-Initiated Returns

  • Advising End Customers:
    Customers should contact you before returning any product.
  • Buyer’s Remorse:
    • Orders are not refunded for buyer’s remorse (except for customers in Brazil).
    • Returns or size exchanges are at your expense and discretion. New orders must be placed for size exchanges.
  • Brazilian Customers:
    Customers in Brazil may express the intent to return items within 7 consecutive days of receiving them.
    • The product must be unused and undamaged, even partially.
    • Refunds are not possible if the product has been used or destroyed.

8. Notification for EU Consumers

Under Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:

  1. Goods made to the consumer's specifications or clearly personalized.
  2. Sealed goods unsealed after delivery that are unsuitable for return due to health or hygiene reasons.

Wear Grit reserves the right to refuse returns at its sole discretion based on these provisions.

9. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@weargritbrand.com.

10. Governing Language

This policy shall be governed and interpreted in the English language, regardless of any translations.

For additional information on returns, please refer to our FAQs.